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Free cancellation up to 24 hours before pickup — full refund (if prepaid). Cancellation between 24–6 hours before pickup — 50% refund. Cancellation within 6 hours of pickup or no-show — no refund. If driver cancels — full refund or alternate vehicle within 30 minutes. Refund processing time: 7 business days (for card/online payments). (Tweak hours/percentages per your business.)

Available modes: Cash, Card machine in car, UPI, Pay gateway (prepay). Prepaid bookings require full payment at booking or at pickup (as per setting). Refunds to original payment method only. Processing: 3–7 business days.